Privacy Policy

Effective Date: July 12, 2025
Last Updated: July 12, 2025

Airtek Pakistan (“Airtek”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal data of our customers, website visitors, partners, and stakeholders. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website www.airtek.com.pk, contact us, or engage with our services.

---

1. Who We Are

Airtek Pakistan is a provider of innovative HVAC solutions and engineering services. Our website and communication channels are designed to inform, assist, and engage with businesses and individuals interested in our products and solutions.

---

2. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Customers and partners interacting with us online or offline
• Individuals submitting inquiries or engaging in business communication with us

---

3. What Information We Collect

We collect several types of information, including:

a. Personal Identifiable Information (PII)

• Full name
• Company name
• Email address
• Phone number
• Address (business or shipping)
• Job title or professional role

b. Non-Personal Information

• IP address
• Browser type and version
• Device information (OS, screen size, etc.)
• Website usage data (pages visited, time on site, click paths)

c. Cookies and Tracking Technologies

We use cookies, beacons, and similar tracking technologies for analytics, personalization, and advertising. You can control cookie settings via your browser.

---

4. How We Use Your Information

We use collected information to:

• Communicate with you regarding inquiries or services
• Deliver requested products, solutions, or support
• Customize and improve website experience
• Send newsletters, updates, or promotional offers (with your consent)
• Respond to technical or customer service requests
• Monitor and analyze website traffic and user behavior
• Fulfill legal and contractual obligations

---

5. Legal Basis for Processing

We rely on the following legal bases to process your data under applicable data protection laws:

• Consent: You have given clear permission for us to process your data.
• Contract: The processing is necessary for a contract with you.
• Legal Obligation: We are required to process the data to comply with the law.
• Legitimate Interest: We process your data to pursue our legitimate business interests, provided your rights and freedoms do not override those interests.

---

6. How We Share Your Information

We do not sell your data to third parties. However, we may share your data with:

• Third-party service providers (e.g., hosting, analytics, CRM)
• Legal or regulatory authorities (if required by law)
• Logistics or delivery partners
• Affiliated companies within Airtek (for internal coordination)

All service providers are contractually obligated to keep your information confidential and secure.

---

7. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy, or as required by law. For example:

• Inquiries: retained for 12–24 months
• Transaction records: retained for 5–7 years (for legal/tax compliance)
• Marketing lists: until you opt out

You may request deletion of your data at any time (see Section 9).

---

8. Data Security

We take appropriate technical and organizational measures to safeguard your data, including:

• SSL encryption for all website traffic
• Firewall and anti-virus protection
• Restricted access to personal data
• Staff confidentiality agreements
• Regular data backup and monitoring

While we strive for full protection, no internet-based transmission can be guaranteed as 100% secure.

---

9. Your Rights

Depending on your location, you may have the right to:

• Access a copy of your personal data
• Correct or update your information
• Withdraw consent at any time
• Request deletion (“right to be forgotten”)
• Object to processing
• Request data portability
• File a complaint with a data protection authority

To exercise any of these rights, email us at: contact@airtek.com.pk

---

10. International Transfers

Airtek operates from Pakistan. If you are located outside Pakistan, please note that your data may be transferred to, stored, or processed in Pakistan, where data protection laws may differ from those in your jurisdiction.

---

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies separately.

---

12. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from minors. If we become aware that we have collected personal data from a child, we will take steps to delete it.

---

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or improvements in our data practices. Updates will be posted on this page with the revised effective date.

---

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Airtek Pakistan
Head Office:
41-B-3, PIA Road, Johar Town, Lahore, Pakistan
📞 +92 301 4549266 | +92-311 4646523

Project Office:
325- Street #14, Shalimar View Housing Scheme, Salah-ud-Din Road, Baghbanpura, Lahore
📞 +92 301 4549266 | +92-311 4646523

✉️ Email: contact@airtek.com.pk
🌐 Website: www.airtek.com.pk